Care Instructions

GENERAL RUG CARE

wool, synthetic, & blends

VACUUMING

Your rug will last longer with regular vacuuming. For the best results on tufted rugs, adjust the rotating brush to barely touch the face of the rug. On wool loops, woven, and long shag rugs, disable the beater bar before vacuuming. The rotating brush can damage the finish of your rug. Pay extra attention when vacuuming high use areas where food and debris can fall in-between the rug fibers; thorough vacuuming in these areas can help prevent wear marks. Certain vacuums can be too aggressive and damage the rug. Never vacuum the rug edge or fringe and always pick up the vacuum and place on rug before turning on.

WET SPILLS, SPOT CLEANING & REMOVAL

Use a clean, dry paper towel to soak up wet spills. Never spread the spill with a wet towel. Remove dry, crusty spills with a spoon, spatula, or dull knife and then vacuum. Be sure to use an approved spot cleaner on your rug. Always test cleaning products on a small inconspicuous area of your rug before using. 

PROFESSIONAL LOW WATER STEAM CLEAN

Bring your rug back here for low water steam cleaning or use any professional rug cleaning service that specializes in cleaning area rugs. Excessive water or abrasive cleaning methods can damage and shorten the life of your rug. 


CARE FOR Plant Fiber & Viscose RUGS 

jute, seagrass, & sisal

VACUUMING

Natural fiber floor covering is relatively easy to maintain. Coir, Sea Grass, and Sisal are hard, natural vegetable fibers that perform well in most environments with only regular vacuuming to maintain. The static free nature of the fibers do not attract and cause dust to cling. The soil filters through the weave rather than staying on top of the surface. Regular and frequent vacuuming is the most important maintenance you can do to prolong the beauty and life of natural fiber floor covering. For the best results vacuum both directions several times with the brush setting on the vacuum just barley touching the face of the rug.
Jute and viscose rugs are softer fibers and vacuum should be used on suction only, or the fibers can be damaged. 

WET SPILLS, SPOT CLEANING & REMOVAL 

Remove spills and stains immediately after they occur whenever possible. Absorb wet spills by blotting with a clean, dry paper towel, removing as much of the liquid as possible. Never saturate your rug with water or cleaner, this can damage your rug. Try HOST dry cleaner or Capture for spot removal and follow the instructions on the packaging. Always test cleaning products on a small inconspicuous area of your rug before using. 

DRY OR SOLID SPILLS

Scrape as much as possible with a spoon, spatula, or dull knife. If completely dry, vacuum. 


SOME RUGS DON'T LIKE TO BE BRUSHED AND SHOULD BE VACUUMED WITH SUCTION ONLY. 
STILL UNSURE WHETHER YOU SHOULD DISABLE THE BEATER BAR COMPLETELY, OR WHAT SUCTION YOU SHOULD USE WITH YOUR VACUUM? GIVE US A CALL, WE'RE HAPPY TO HELP!